FREQUENTLY ASKED QUESTIONS

Q: What are Click Props backgrounds made of?

All of the backgrounds are produced from top quality hard-wearing 550gsm vinyl, have reinforced grommets every 12" along the top edge for simple hanging. They can be wiped clean and come presented in a hard plastic clear tube for easy storage and identification.

 

Q: What sizes do the backgrounds come in?

We offer 5 different sizes:

  • Small - 5ft x 5ft
  • Medium - 5ft x 8ft
  • Make Mine a Double - 5ft x 9.84ft
  • Maxi - 7ft x 9.5ft
  • Maxi Plus - 9.84ft x 8ft

 

Q: How do I hang the backgrounds?

All backgrounds have reinforced eyelets ever 12" along the top edge for simple hanging. Click here for hanging suggestions.

 

Q: Can I use a background on carpet?

We do not recommend using your backgrounds on carpets or other soft surfaces. Doing this can cause damage to your background. We recommend only using them on hard flat surfaces.

 

Q: How do I clean my background?

To clean your background, simply wipe clean with a damp cloth and allow to air dry.

 

Q: Do you offer custom designs?

We do not offer custom design orders at this time.

 

Q: How do I store my background?

Our backgrounds come in a clear, hard plastic tube for easy storage and identification. We recommend storing them rolled in these tubes to avoid creases or damage.

 

Q: What is the turnaround time for my order?

We suggest planning 4-6 weeks for your order to be processed in case we are waiting for a shipment from England. Please see our Ready to ship collection for items that are ready for immediate shipment. Shipping times will also vary based on your location and what we have in stock.

 

Q: What forms of payment do you accept?

We accept Visa, Mastercard, Discovery, American Express and Paypal. Payment is required before any orders will be processed.

 

Q: What is your return policy?

Our backgrounds are not mass-produced, but are made-to-order custom for you. Please contact us within 24 hours for cancellations. Orders cancelled after the 24 hour deadline will be charged a 30% restocking fee of the item price. Ready to ship backgrounds are not eligible for cancellation as they are packaged to ship immediately. If you believe there is a problem with your order, please contact us within 3 business days of delivery, and we will work with you to resolve the issue. Our backgrounds are final sale and are not eligible for return.

 

Q: How much is shipping?

Shipping is 15% of your order total. 

 

Q: Do you ship internationally?

At this time, Click Props USA does not ship outside of the United States. However, our international customers are welcome to shop at our sister-site, Click Props UK.

 

Q: What are your business hours?

We are available Monday - Friday from 9:00am - 5:00pm MST

 

Q: I am located outside of the United States, can I still place an order with Click Props USA?

Click Props USA is permitted to sell within the United States and North America. If you are outside of this area, please place your order through Click Props UK.

 

Q: I have a question not answered here, how can I ask?

Click here to contact us and we will get back to you within 24-48 business hours.